Shipping policy

SHIPPING POLICY

Order Processing Time

All orders are generally prepared and handed over to the courier within 1–2 business days of receiving the order confirmation email.

Once your order has been shipped, you will receive an additional email containing the relevant tracking number.

The delivery times indicated below begin from the moment the parcel is handed over to the courier and do not include the time required to prepare the order.

Shipping Rates and Delivery Times

Shipping rates and delivery times vary depending on the selected destination.

Italy

- Standard shipping: €5.99
- Free standard shipping: for orders of €49.90 or more
- Estimated standard delivery time: 3–5 business days
- Express shipping: €7.99
- Estimated express delivery time: 1–2 business days

Most European Union Countries

- Shipping cost: €10.99
- Free shipping: for orders of €79.90 or more
- Estimated delivery time: 5–8 business days

Cyprus, Denmark, Estonia, Finland, Malta, Sweden and Greece

- Shipping cost: €12.99
- Free shipping: for orders of €79.90 or more
- Estimated delivery time: 5–8 business days

The shipping rates available for the address entered are always displayed and confirmed at checkout before payment.

Countries We Ship To

We currently ship to:

- Italy
- European Union countries

San Marino and Vatican City are included in the Italian shipping zone. The same shipping rates and delivery times as Italy therefore apply.

To view the complete list of destinations we serve, visit the Where We Ship page:

/pages/dove-spediamo

Tracking Information

Once your order has been shipped, you will receive the tracking number provided by the courier via email.

Tracking information may not become active immediately. Please allow 24–48 hours for the information to be registered and updated in the courier’s system.

Delivery Times and Possible Delays

The delivery times indicated are estimates and do not represent a guaranteed delivery date.

Shipments may experience delays during public holidays, promotional periods or particularly busy periods, or due to circumstances beyond KJHS’s direct control, including:

- national or local strikes;
- adverse weather conditions;
- courier delays, storage issues or operational problems;
- customs checks, where applicable;
- incomplete, incorrect or difficult-to-reach addresses;
- exceptional events beyond KJHS’s control.

Once the parcel has been handed over to the courier, KJHS cannot directly change the delivery time, delivery day or delivery time slot.

Shipping Address

The customer is responsible for providing a complete and correct shipping address, including the street number, the name displayed on the doorbell/intercom and any other information required for delivery.

If the order has not yet been shipped, you may contact us to request an address change. Once the parcel has been handed over to the courier, we cannot guarantee that the address can still be changed.

Undelivered Parcels or Parcels Returned to Sender

If a parcel is returned to the sender due to an incorrect or incomplete address, failure to collect the parcel, refusal of delivery or inability to contact the recipient, we will contact the customer after the parcel has been returned to our premises.

Any costs for reshipping the order may be charged to the customer, unless the failed delivery was caused by an error attributable to KJHS.

Shipping Support

For assistance with an order that has already been placed, please contact us and always provide:

- the first and last name used for the order;
- the order number;
- the tracking number, where available;
- a brief description of the issue encountered.