Privacy Policy – Kanekalon Jumbo Hair Shop
Last updated: May 26, 2026
This Privacy Policy describes how Kanekalon Jumbo Hair Shop collects, uses, stores, and protects the personal data of users who browse the site, make purchases, fill out forms, subscribe to the newsletter, or interact with the services offered.
The processing of personal data is carried out in compliance with Regulation (EU) 2016/679, known as GDPR, and the applicable Italian legislation on personal data protection.
1. Data Controller
The Data Controller is:
Kanekalon Jumbo Hair Shop
Via Giordano Alberghini 16
44124 Ferrara (FE), Italy
VAT no.: 02191020383
Email: info@kanekalonjumbohairshop.com
Phone: +39 389 281 4607
For any request regarding the processing of personal data, you can contact the Data Controller at the email address provided above.
2. Personal Data Processed
While browsing the site, purchasing products, or using the services offered, we may process the following categories of personal data:
Identification and Contact Data
Name, surname, shipping address, billing address, email address, telephone number, and other data necessary to manage orders, shipments, returns, refunds, and customer support.
Order Data
Products purchased, amounts, shipping method, purchase history, support requests, order-related communications, and information necessary for administrative and accounting management.
Payment Data
Payments are managed through authorized external providers. Kanekalon Jumbo Hair Shop does not store full payment card details. Limited information related to the transaction may be processed, such as payment outcome, amount, currency, and transaction ID.
Technical and Navigation Data
IP address, device type, browser used, operating system, access data, pages visited, browsing duration, shopping cart, purchase preferences, and information collected through cookies or similar tools.
Data for Marketing Communications
Email address, communication preferences, interactions with newsletters, advertising campaigns, subscription forms or promotional content, only in cases provided for by applicable law.
3. Purposes of Processing
Personal data are processed for the following purposes:
Order and Sales Contract Management
We use data to receive, confirm, process, and ship orders, manage payments, returns, refunds, complaints, and communications related to purchases.
Legal, Tax, and Accounting Compliance
We process the data necessary to comply with legal obligations, including tax, accounting, administrative, and document retention obligations.
Customer Support
We use data to respond to requests for information, support, order management, shipping issues, returns, refunds, or other communications sent by the user.
Site Security and Fraud Prevention
We may process technical and navigation data to protect the site, prevent unauthorized access, fraud, abuse, illegal activities, or improper use of services.
Newsletter and Commercial Communications
With consent, we may use the email address to send newsletters, promotions, product updates, launches, restocks, offers, and commercial communications related to Kanekalon Jumbo Hair Shop.
The user can withdraw consent at any time by using the unsubscribe link in the emails or by contacting us directly.
Analysis, Statistics, and Service Improvement
We may use aggregated data or analytical tools to understand how users navigate the site, improve the shopping experience, optimize content, products, campaigns, and functionalities.
Marketing and Personalized Advertising
With consent, cookies, pixels, or similar technologies may be used to display personalized ads, measure the effectiveness of advertising campaigns, and create custom or lookalike audiences on third-party platforms, such as social networks or advertising tools.
4. Legal Basis for Processing
The processing of personal data is based on the following legal grounds:
- Performance of a contract or pre-contractual measures: to manage orders, payments, shipments, returns, customer support, and user requests.
- Legal obligation: to comply with tax, accounting, administrative, and regulatory obligations.
- User consent: for newsletters, marketing communications, non-technical cookies, and advertising profiling activities, where required.
- Legitimate interest of the Controller: for site security, fraud prevention, protection of rights, technical management of the service, and improvement of the user experience, within the limits provided by applicable law.
5. Provision of Data
The provision of data necessary for order management is mandatory. Without such data, it will not be possible to complete the purchase, ship products, or provide order-related assistance.
The provision of data for marketing, newsletter, analysis, or personalized advertising purposes is optional. Failure to consent does not prevent the purchase of products or the use of essential site services.
6. Data Retention
Personal data are retained for the time necessary to achieve the purposes for which they were collected.
Specifically:
- data related to orders, invoicing, and accounting are retained for the period required by applicable tax and accounting legislation, generally up to 10 years;
- data related to customer support are retained for the time necessary to manage the request and for any needs related to the protection of rights;
- data processed for marketing purposes are retained until consent is revoked or a request for erasure is made;
- technical and navigation data are retained according to the timings indicated in the Cookie Policy or consent management tools.
At the end of the retention periods, the data will be deleted, anonymized, or aggregated in a way that does not allow user identification.
7. Recipients of Personal Data
Personal data may be disclosed, to the necessary extent, to third parties who support Kanekalon Jumbo Hair Shop in managing its business.
These may include:
- e-commerce platforms and technical providers of the site;
- payment providers;
- couriers and shipping services;
- email, newsletter, and customer care service providers;
- tax, accounting, legal, or administrative consultants;
- marketing, analytics, and advertising service providers;
- public authorities or authorized entities, when required by law.
These entities may act, as appropriate, as data processors, independent data controllers, or authorized data processors.
The updated list of external entities involved can be requested by contacting the Controller.
8. Transfer of Data Outside the European Union
Personal data are processed primarily within the European Union.
However, some technology, e-commerce, payment, marketing, analytics, or advertising service providers may also process data in countries outside the European Economic Area.
In such cases, the transfer will take place in compliance with Chapter V of the GDPR, based on adequacy decisions of the European Commission, Standard Contractual Clauses, or other guarantees provided by applicable law.
9. Cookies and Tracking Tools
The site uses technical cookies necessary for the site's operation and, with the user's consent, functional, analytical, marketing, and profiling cookies.
Cookies can be used to:
- allow the site to function correctly;
- store user preferences;
- manage shopping cart and browsing session;
- analyze traffic and user behavior;
- measure advertising campaigns;
- display personalized content or ads.
The user can manage or modify their preferences through the cookie banner or the settings available on the site.
For more information, please consult the Cookie Policy, if available.
10. Newsletter and Commercial Communications
Subscribing to the newsletter is optional.
By subscribing to the newsletter, the user authorizes Kanekalon Jumbo Hair Shop to send commercial, promotional, and informative communications related to products, offers, restocks, launches, educational content, and brand updates.
The user can withdraw consent at any time by clicking on the unsubscribe link in each email or by writing to:
info@kanekalonjumbohairshop.com
The withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
11. Profiling and Personalized Advertising
With consent, Kanekalon Jumbo Hair Shop may use tracking tools, pixels, and similar technologies to analyze user interactions with the site and propose more relevant communications or ads.
These activities may include creating audience segments, retargeting campaigns, measuring conversions, and analyzing advertising performance.
The user can withdraw or modify consent through the cookie banner or the tools made available by individual platforms.
12. Automated Decision-Making Process
Kanekalon Jumbo Hair Shop does not use automated decision-making processes that produce legal effects concerning the user or similarly significantly affect them.
Any segmentation or commercial personalization activities are carried out exclusively for marketing purposes and, where required, based on the user's consent.
13. Data Security
Kanekalon Jumbo Hair Shop adopts appropriate technical and organizational measures to protect personal data from unauthorized access, loss, destruction, alteration, disclosure, or unlawful processing.
However, no computer system can be considered completely secure. Users are advised to use secure connections, adequate passwords, and to exercise caution when communicating their personal data.
14. Data Subject's Rights
Pursuant to the GDPR, the user has the right to:
- access their personal data;
- request the rectification of inaccurate data;
- request the erasure of data, in the cases provided;
- request the restriction of processing;
- object to the processing, in the cases provided;
- request data portability;
- withdraw consent at any time, when processing is based on consent;
- lodge a complaint with the competent supervisory authority.
To exercise their rights, the user can contact the Data Controller at the address:
info@kanekalonjumbohairshop.com
The Data Controller will respond to requests within the time limits established by applicable law.
15. Complaint to the supervisory authority
If the user believes that the processing of their personal data violates applicable law, they have the right to lodge a complaint with the Italian Data Protection Authority, in the manner indicated on the official website of the Authority.
16. Minors
The Kanekalon Jumbo Hair Shop website and services are not specifically intended for minors under 16 years of age.
If the Data Controller becomes aware of the collection of personal data of minors without the consent of their parents or those exercising parental responsibility, the data will be deleted, where necessary and within the limits provided by law.
17. Changes to this Privacy Policy
This Privacy Policy may be modified or updated at any time, including as a result of regulatory, technical, organizational changes or changes relating to the services offered.
Any changes will be published on this page with an indication of the last update date.
Users are invited to periodically consult this Policy to stay updated on how personal data is processed.