Refund policy

RETURNS AND REFUNDS POLICY – KANEKALON JUMBO HAIR SHOP

Returns within 14 days

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

- in the same condition in which you received it;
- unused, unaltered and undamaged;
- complete with any tags, accessories and original packaging, where applicable.

A receipt or proof of purchase will also be required.

To start a return request, contact us by email at:

info@kanekalonjumbohairshop.com

and provide:

- your order number;
- the item or items you wish to return.

The return must be requested in advance and accepted by Kanekalon Jumbo Hair Shop. Items returned without first submitting a return request may not be handled correctly.

If you have any questions, you can contact us at:

info@kanekalonjumbohairshop.com

RETURN SHIPPING COSTS

Except where the return is due to an error attributable to Kanekalon Jumbo Hair Shop, the direct cost of returning the goods is borne by the buyer.

The cost of return shipping is not fixed and may vary depending on the country or geographical area from which the return is sent, the courier used, and the weight and dimensions of the shipment.

Once the return request has been accepted, the customer may:

- arrange and pay for the return shipment independently using a courier or postal service of their choice; or
- where the service is available for the country of origin, request a return label from Kanekalon Jumbo Hair Shop.

If a return label is provided by Kanekalon Jumbo Hair Shop, its cost will still be borne by the buyer. The cost will be communicated to the customer and may be deducted from the final refund amount.

The customer must not send the goods before submitting the return request and receiving the relevant instructions.

If the return is due, for example, to:

- an incorrect item sent by KJHS;
- a damaged or defective product;
- goods that do not correspond to what was ordered;

we will assess the case directly with the customer and determine how the return and related costs will be handled.

INITIAL SHIPPING COSTS

When exercising the right of withdrawal, the refund will also include any standard delivery costs paid for the order, within the limits required by applicable law.

Any additional costs resulting from the customer choosing a delivery method that is different from and more expensive than the standard delivery method offered will not be refunded.

REFUNDABLE AMOUNT

For an approved return, the refund will include:

- the value of the returned goods;
- the initial standard shipping cost, where required under applicable law.

The following costs remain the responsibility of the customer:

- the costs incurred to return the goods, except where the return is due to an error attributable to KJHS;
- any cost of a return label provided by Kanekalon Jumbo Hair Shop, which may be deducted from the refund amount;
- any additional costs relating to an initial delivery method that was more expensive than the standard shipping method offered.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order upon receipt and contact us as soon as possible if you receive:

- a defective item;
- a damaged item;
- an incorrect item;
- goods that do not correspond to what was ordered.

In these cases, we will promptly assess the situation and do our best to resolve the issue as quickly as possible.

EXCEPTIONS AND NON-RETURNABLE ITEMS

The right of withdrawal does not apply in cases provided for under applicable law.

By way of example, the following items may not be eligible for return:

- goods made to the customer's specifications or clearly personalised;
- sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery;
- gift cards.

If you are unsure whether a specific item is eligible for return, please contact us before submitting your request.

EXCHANGES AND REPLACEMENTS

Kanekalon Jumbo Hair Shop does not offer direct exchanges.

If you wish to receive a different item, the quickest way is to:

1. request a return for the item received, provided that the return conditions are met;
2. place a new separate order for the desired product.

REFUNDS

Once we have received and inspected the returned item, we will inform you of the outcome of your return request.

If approved, the refund will be issued using the same payment method used for the original order, unless otherwise agreed.

The refund will be processed without undue delay and, in any case, within the time limits required by applicable law.

Kanekalon Jumbo Hair Shop may withhold the refund until:

- the returned goods have been received; or
- the customer has provided proof that the goods have been sent back,

whichever occurs first.

If Kanekalon Jumbo Hair Shop has provided the customer with a paid return label, the relevant cost may be deducted from the refund amount.

The actual time required for the funds to be credited may vary depending on the bank, payment network or card provider used.

For questions regarding the status of your refund, contact us at:

info@kanekalonjumbohairshop.com