Refund policy

Return and Refund Policy

Kanekalon Jumbo Hair Shop

Last updated: 26 May 2026

At Kanekalon Jumbo Hair Shop, we accept return requests within 14 days from the date the order is received.

To be accepted, the product must be returned in the same condition in which it was received: unused, unaltered, unwashed, undamaged and, where applicable, complete with its original packaging, labels and accessories.

1. Timeframe for Requesting a Return

You have the right to request a return within 14 days from the delivery of your order.

Requests submitted after this period cannot be accepted.

To start a return request, please contact us by email at:

info@kanekalonjumbohairshop.com

Please include:

order number;
first and last name used for the purchase;
item or items you wish to return;
reason for the return request.

Items returned without prior communication or authorization may not be processed correctly.

2. Conditions of Returned Items

To be eligible for a return, items must be:

unused;
unwashed;
uncut;
not brushed, combed or altered;
undamaged;
complete with the original packaging, where present;
returned in resalable condition.

For hygiene reasons, we cannot accept items that appear to have been used, visibly handled, dirty, damaged, missing their original packaging where required, or no longer suitable for resale.

3. Return Shipping

Return shipping has a flat fee of €5.99.

This amount may be deducted from the final refund, unless otherwise communicated during the return process.

The item remains the customer’s responsibility until the package is received by us. We therefore recommend using a tracked shipping method.

4. No Restocking Fee

We do not charge any restocking fee.

This means that, if the return is approved, no additional costs will be deducted for restocking the product.

5. Final Sale Items

At the moment, we do not have any items marked as final sale.

Items purchased on promotion or with a discount can therefore be returned, provided they comply with the conditions stated in this policy.

6. Refund

Once the return has been received and inspected, we will notify you by email whether the refund has been approved or rejected.

If the return is approved, the refund will be issued to the same payment method used for the purchase.

The refund will cover the value of the returned items, minus the return shipping fee of €5.99, where applicable.

The original shipping costs of the order are non-refundable, except in cases of an error on our part or if the product received is incorrect or defective.

Refund processing times may vary depending on the payment method and the customer’s bank or payment provider.

7. Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective item, please contact us within 48 hours from delivery at:

info@kanekalonjumbohairshop.com

Please include:

order number;
photo of the product received;
photo of the packaging;
description of the issue.

In the event of an error on our part, we will assess the most appropriate solution, which may include replacement, refund or another agreed resolution.

In these cases, the return shipping cost will not be charged to the customer.

8. Product Exchanges

We do not guarantee direct product exchanges.

If you would like a different product, colour or quantity, we recommend requesting a return for the item received and placing a new order on the website.