Terms of service
Terms and Conditions
Kanekalon Jumbo Hair Shop
Last updated: 20 May 2026
Welcome to Kanekalon Jumbo Hair Shop.
By accessing, browsing and using this website, as well as by placing an order, the user declares that they have read, understood and accepted these Terms and Conditions of Sale.
We invite you to read them carefully before completing a purchase.
1. Seller Information
Business name: Kanekalon Jumbo Hair Shop
Owner: Valeria Finardi
Registered address: Via Giordano Alberghini 16, 44124 Ferrara (FE), Italy
VAT number: 02191020383
Email: info@kanekalonjumbohairshop.com
Phone: +39 389 281 4607
2. Scope of Application
These Terms and Conditions govern the sale of products available on the Kanekalon Jumbo Hair Shop website and apply to all orders placed through the website.
Before completing a purchase, the customer is also required to review:
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Shipping Policy;
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Refund Policy;
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Privacy Policy;
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any further notices or policies referred to on the website.
3. Order Completion
To place an order, the customer must:
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select the desired products;
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add them to the cart;
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enter the required shipping and billing details, where necessary;
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choose one of the payment methods available;
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confirm the order.
Once payment has been completed, the customer will receive an order confirmation email at the address provided during checkout.
Receipt of the confirmation email does not exclude the possibility that the order may be cancelled in the event of:
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unexpected unavailability of one or more products;
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obvious pricing or description errors;
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technical issues or anomalies during the purchase process;
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inability to correctly process the order.
In such cases, Kanekalon Jumbo Hair Shop will contact the customer and, where necessary, refund any amounts already paid.
4. Products
Kanekalon Jumbo Hair Shop sells synthetic hair extensions, fibres for protective hairstyles, tools and related accessories.
Product images on the website are for illustrative purposes only.
We do our best to represent colours, textures, sizes and details as accurately as possible. However, slight differences may occur due to factors such as photographic rendering, screen settings or the characteristics of the materials.
Each product is described on its product page. The customer is required to carefully read all available information before purchase, including any usage instructions, compatibility information and technical characteristics.
All products are subject to availability.
5. Prices and Payments
The prices shown on the website are expressed in euros (€), unless otherwise indicated, and include VAT where applicable.
Shipping costs, any discounts and the final order total are displayed before the purchase is confirmed.
The accepted payment methods are those available at checkout.
Kanekalon Jumbo Hair Shop reserves the right to change prices at any time. Such changes do not affect orders that have already been confirmed.
In the event of an obvious error in the price of a product or in the total order amount, Kanekalon Jumbo Hair Shop may cancel the purchase, notify the customer and refund any amounts already paid.
6. Shipping
Kanekalon Jumbo Hair Shop ships to:
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Italy;
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European Union countries;
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United Kingdom, only for orders equal to or above £135.
San Marino and Vatican City are treated as domestic territories and follow the same shipping conditions as Italy.
Shipping rates, free-shipping thresholds, estimated processing and delivery times, and the full list of countries served are provided in the Shipping Policy and in the “Where We Ship” page.
Delivery times are indicative and may vary for reasons not directly attributable to Kanekalon Jumbo Hair Shop, including:
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courier delays;
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periods of high demand;
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public holidays;
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strikes;
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exceptional weather events;
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customs checks or other unforeseen circumstances.
7. Order Changes or Cancellation
It is possible to request a change to the shipping address or cancellation of an order only if the order has not yet been shipped.
The request must be sent as soon as possible to:
info@kanekalonjumbohairshop.com
The customer must include the order number.
Once the order has been handed over to the courier, it can no longer be changed or cancelled.
8. Right of Withdrawal and Returns
Consumer customers have the right to withdraw from the purchase within 14 days from receipt of the products, without giving any reason, within the limits and under the conditions provided by applicable law.
To start a return request, the customer must contact:
info@kanekalonjumbohairshop.com
indicating:
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order number;
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item or items they wish to return.
Returned products must be:
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intact;
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not used beyond what is necessary to verify their nature, characteristics and functioning;
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complete with any accessories, labels and original packaging, where present.
The direct cost of returning the goods is borne by the customer, except where the return is due to an error attributable to Kanekalon Jumbo Hair Shop or where otherwise required by mandatory law.
The right of withdrawal does not apply in cases excluded by law, including, by way of example:
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products made to measure or clearly personalised;
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sealed goods which are not suitable for return for hygiene or health-protection reasons once opened, where the legal conditions apply.
9. Exchanges
Kanekalon Jumbo Hair Shop does not offer direct product exchanges.
If the customer wishes to replace an item with another product, they may:
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request a return of the item received, if the return conditions are met;
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place a new separate order afterwards.
10. Refunds
In the event of a validly exercised right of withdrawal, the refund will be processed in accordance with the terms and methods provided by applicable law.
The refund will be made using the same payment method chosen by the customer for the initial transaction, unless expressly agreed otherwise.
Kanekalon Jumbo Hair Shop may withhold the refund until the returned products have been received, or until the customer has provided proof of having sent them back, whichever occurs first, where permitted by law.
Initial shipping costs are not refundable in the cases and within the limits provided by law and by the Refund Policy published on the website.
11. Legal Guarantee of Conformity
Products sold to consumers are covered by the legal guarantee of conformity provided by applicable law.
For new goods, the legal guarantee lasts two years from delivery and protects the consumer in the event of defects of conformity existing at the time of delivery and becoming apparent within the terms provided by law.
In the event of a defective product, a product not conforming to the description, or a product damaged for reasons not attributable to the customer, Kanekalon Jumbo Hair Shop will assess the request and provide the assistance due under the applicable legislation.
12. Liability and Correct Use of Products
Kanekalon Jumbo Hair Shop is not responsible for damages resulting from:
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improper use of the products;
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use contrary to the instructions provided in the product descriptions;
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treatments or processes incompatible with the type of fibre or material purchased;
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inadequate storage of the products;
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interventions carried out by the customer or by third parties in a non-compliant manner.
In any case, the mandatory rights granted to consumers by applicable law remain unaffected.
13. Communications
Communications relating to orders will be sent to the email address provided by the customer during the purchase process.
The customer is responsible for ensuring that the details entered are correct and that the email inbox provided is accessible.
14. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Italian law, without prejudice to any mandatory rights granted to consumers by applicable legislation.
For disputes with customers who qualify as consumers, the mandatory jurisdiction criteria provided by current legislation shall apply, including, where applicable, the court of the consumer’s place of residence or domicile.
For disputes with customers acting as professionals, businesses or non-consumer entities, the Court of Ferrara shall have exclusive jurisdiction, unless otherwise provided by mandatory law.
15. Changes to the Terms and Conditions
Kanekalon Jumbo Hair Shop reserves the right to update or amend these Terms and Conditions at any time.
Changes will be effective from the date of publication on the website and will not have retroactive effect on orders already completed, unless otherwise required by law.
16. Contact
For any request relating to orders, shipping, products, returns, refunds or these Terms and Conditions, Kanekalon Jumbo Hair Shop can be contacted at: