Shipping Policy

Processing Time

All orders are processed within 1–2 business days after receiving the order confirmation email.

You will receive an additional email notification once your order has been shipped, together with the tracking number.

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Shipping Rates and Delivery Times

We offer the following shipping options:

Italy

Shipping cost: €5.99 for orders under €49.90
Free shipping: for orders over €49.90
Estimated delivery time: 1–4 business days

European Union

Shipping cost: €10.99
Free shipping: for orders over €80
Estimated delivery time: 2–7 business days

United Kingdom

We ship to the United Kingdom only for orders equal to or above £135.

Available shipping rates and options are shown at checkout.

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Countries We Ship To

We currently ship to:

• Italy;

• European Union countries;

• United Kingdom, only for orders equal to or above £135.

San Marino and Vatican City are treated as domestic territories. Therefore, the same shipping rates and delivery times as Italy apply.

To view the full list of countries we ship to, please visit the Where We Ship page.

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Tracking Information

Once your order has been shipped, you will receive a tracking number by email.

Please allow 24–48 hours for the tracking information to be updated in the courier’s system.

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Shipping Delays

Shipping may be delayed during periods of high demand, such as holidays and promotions, or due to unforeseen circumstances, including:

• extreme weather conditions;

• courier delays or operational issues;

• exceptional events beyond KJHS’s control.

We appreciate your understanding.