📜 Terms and Conditions – Kanekalon Jumbo Hair Shop

Last updated: May 20, 2026

Welcome to Kanekalon Jumbo Hair Shop.
By accessing, browsing, and using this website, as well as by placing an order, the user declares to have read, understood, and accepted these Terms and Conditions of Sale.

We invite you to read them carefully before completing a purchase.

1. Seller Information

Trade Name: Kanekalon Jumbo Hair Shop
Owner: Valeria Finardi
Registered Office: Via Giordano Alberghini 16, 44124 Ferrara (FE), Italy
VAT Number: 02191020383
Email: info@kanekalonjumbohairshop.com
Phone: +39 3892814607

2. Scope of Application

These Terms and Conditions govern the sale of products available on the Kanekalon Jumbo Hair Shop website and apply to all orders placed through the site.

Before completing the purchase, the customer is required to also review:

  • Shipping Policy

  • Refund Policy

  • Privacy Policy

  • any other information referred to on the website

3. Order Placement

To place an order, the customer must:

  1. select the desired products;

  2. add them to the cart;

  3. enter the required shipping and billing details, where necessary;

  4. choose the available payment method;

  5. confirm the order.

Once payment is complete, the customer will receive an order confirmation email at the address provided during the purchase process.

The receipt of the confirmation email does not exclude the possibility of order cancellation in case of:

  • subsequent unavailability of one or more products;

  • obvious pricing or description errors;

  • technical problems or anomalies in the purchasing procedure;

  • inability to process the order correctly.

In such cases, Kanekalon Jumbo Hair Shop will contact the customer and, if necessary, proceed with a refund of any amounts already paid.

4. Products

Kanekalon Jumbo Hair Shop sells synthetic extensions, fibers for protective hairstyles, tools, and related accessories.

The product images on the website are for illustrative purposes only.
We do our best to accurately represent colors, textures, sizes, and details; however, slight differences may occur due to, for example, photographic rendering, screen settings, or material characteristics.

Each product is described on its respective product page. The customer is required to carefully read the available information before purchase, including any instructions for use, compatibility, and technical specifications.

All products are subject to availability.

5. Prices and Payments

Prices indicated on the website are in euros (€), unless otherwise specified, and include VAT where applicable.

Shipping costs, any discounts, and the final total of the order are shown before purchase confirmation.

Payment methods available at checkout are accepted.

Kanekalon Jumbo Hair Shop reserves the right to change prices at any time. Changes do not affect orders already confirmed.

In case of an obvious error in the price of a product or the order total, Kanekalon Jumbo Hair Shop may cancel the purchase, notifying the customer and refunding any amounts already paid.

6. Shipping

Kanekalon Jumbo Hair Shop ships to:

  • Italy

  • European Union Countries

  • United Kingdom, exclusively for orders equal to or exceeding £135

San Marino and Vatican City are treated as national territories and follow the same shipping conditions as Italy.

Rates, free shipping thresholds, estimated processing and delivery times, and the complete list of served countries are detailed in the Shipping Policy and on the Where We Ship page.

The communicated delivery times are indicative and may vary due to causes not directly attributable to Kanekalon Jumbo Hair Shop, including:

  • courier delays;

  • periods of high demand;

  • holidays;

  • strikes;

  • exceptional weather events;

  • customs checks or other unforeseen circumstances.

7. Modification or Cancellation of an Order

It is possible to request a change to the shipping address or cancellation of an order only if the order has not yet been shipped.

The request must be sent as soon as possible to:

info@kanekalonjumbohairshop.com

indicating the order number.

Once the order has been handed over to the courier, it will no longer be possible to modify or cancel it.

8. Right of Withdrawal and Returns

The consumer customer has the right to withdraw from the purchase within 14 days from the receipt of the products, without having to provide any reason, within the limits and according to the conditions provided by the applicable legislation. (European Union)

To initiate a return request, the customer must contact:

info@kanekalonjumbohairshop.com

indicating:

  • order number;

  • item or items intended for return.

Returned products must be:

  • intact;

  • unused beyond what is necessary to verify their nature, characteristics, and functioning;

  • complete with any accessories, labels, and original packaging, where present.

The direct costs of return are borne by the customer, except in cases where the return is due to an error attributable to Kanekalon Jumbo Hair Shop or unless otherwise mandatorily provided by law. (European Union)

The right of withdrawal does not apply in cases excluded by the legislation, including, by way of example:

  • products made to measure or clearly personalized;

  • sealed goods which, for hygienic reasons or health protection, are not suitable for return after opening, where the conditions provided by law are met. (European Union)

9. Exchanges

Kanekalon Jumbo Hair Shop does not offer direct product exchanges.

If the customer wishes to replace an item with another, they can:

  1. request a return of the received item, if the conditions are met;

  2. subsequently place a new, separate order.

10. Refunds

In the event of a validly exercised right of withdrawal, the refund will be managed in compliance with the terms and conditions provided by the applicable legislation.

The refund will be issued using the same payment method chosen by the customer for the initial transaction, unless otherwise expressly agreed.

Kanekalon Jumbo Hair Shop may withhold the refund until the returned products are received or until the customer has demonstrated that they have shipped them back, whichever is earlier, in cases provided by law. (Eur-Lex)

Initial shipping costs are not refundable in the cases and limits provided by law and by the Refund Policy published on the website.

11. Legal Guarantee of Conformity

Products sold to consumers are covered by the legal guarantee of conformity provided by applicable law.

For new goods, the legal guarantee lasts for two years from delivery and protects the consumer in case of conformity defects existing at the time of delivery and manifested within the terms provided by law. (MIUR)

In case of a defective product, non-conforming to the description, or damaged due to causes not attributable to the customer, Kanekalon Jumbo Hair Shop will evaluate the request and provide the necessary assistance according to current legislation.

12. Responsibility and Proper Use of Products

Kanekalon Jumbo Hair Shop is not responsible for damages resulting from:

  • improper use of products;

  • use contrary to the indications provided in the product descriptions;

  • treatments or processes not compatible with the type of fiber or material purchased;

  • improper storage of products;

  • interventions carried out by the customer or third parties in a non-conforming manner.

In any case, the mandatory rights recognized to the consumer by applicable legislation remain unaffected.

13. Communications

Communications regarding orders will be sent to the email address provided by the customer during the purchase process.

The customer is responsible for the accuracy of the entered data and the accessibility of the indicated email inbox.

14. Applicable Law and Competent Court

These Terms and Conditions are governed by Italian law, without prejudice to any mandatory rights recognized to the consumer by applicable legislation.

For disputes with customers who qualify as consumers, the mandatory criteria of jurisdiction provided by current legislation will apply, including, where applicable, the court of the consumer's place of residence or domicile.

For disputes with customers acting as professionals, businesses, or non-consumers, the Court of Ferrara will have exclusive jurisdiction, unless otherwise mandatorily provided by law.

15. Changes to the Terms and Conditions

Kanekalon Jumbo Hair Shop reserves the right to update or modify these Terms and Conditions at any time.

Changes will be effective from the date of publication on the website and will not have retroactive effect on orders already concluded, unless otherwise provided by law.

16. Contacts

For any request related to orders, shipments, products, returns, refunds, or these Terms and Conditions, you can contact Kanekalon Jumbo Hair Shop at:

info@kanekalonjumbohairshop.com